• BY TELEPHONE -  604-465-5434
• BY FAX  -  604-465-5764
• BY EMAIL - david@westcoastautogroup.com
• BY MAIL - 20370 LOUGHEED HWY, MAPLE RIDGE, BC, V2X 2P8

WHAT PERSONAL INFORMATION DO WE COLLECT?

WHEN YOU PURCHASE OR LEASE A VEHICLE FROM US, OR WHEN YOU HAVE US SERVICE OR REPAIR A VEHICLE OR IF YOU FINANCE THE PURCHASE OR LEASE OF A VEHICLE THROUGH US OR PURCHASE OR LEASE OTHER PRODUCTS OR SERVICES FROM OR THROUGH US OR IF YOU PARTICIPATE IN ONE OF OUR SURVEYS, CONTESTS, OR PROMOTIONS, OR IF YOU TEST DRIVE ONE OF OUR VEHICLES OR CONTACT OUR DEALERSHIP STAFF, WE MAY COLLECT SOME OR ALL OF THE FOLLOWING PERSONAL INFORMATION:

• YOUR NAME, ADDRESS, AND TELEPHONE NUMBER
• EMAIL ADDRESS AND FACSIMILE NUMBER
• YOUR OCCUPATION
• INFORMATION ABOUT YOUR DRIVING HABITS (SUCH AS PREFERRED CAR SIZE, COLOUR, TYPE OF VEHICLE, KILOMETRES DRIVEN ANNUALLY, ETC.)
• INFORMATION ABOUT YOUR EXISTING VEHICLE(S) AND ANY TRADE-IN
• DETAILS OF YOUR VEHICLE AND ITS SERVICE HISTORY
• YOUR DRIVER'S LICENSE NUMBER (OR A SCANNED COPY IF PERFORMING A TEST DRIVE)
• THE NAME OF YOUR INSURANCE COMPANY AND AGENT
• YOUR INSURANCE POLICY NUMBER AND DETAILS ABOUT YOUR INSURANCE COVERAGE
• SIMILAR INFORMATION ABOUT OTHER MEMBERS OF YOUR FAMILY
• YOUR LANGUAGE PREFERENCE
• YOUR DATE OF BIRTH AND/OR THE DATE OF BIRTH OF OTHER MEMBERS OF YOUR FAMILY
• YOUR SOCIAL INSURANCE NUMBER AND/OR THE SOCIAL INSURANCE NUMBER OF OTHER MEMBERS OF YOUR FAMILY
• FINANCIAL AND CREDIT INFORMATION ABOUT YOU AND/OR OTHER MEMBERS OF YOUR FAMILY (SPECIFIC INFORMATION IS SET OUT IN THE APPLICATION FOR CREDIT FORMS)
• THE PRINCIPLE AMOUNT OF YOUR LOAN, INTEREST AND REPAYMENT SCHEDULE
• HEALTH INFORMATION IF YOU ARE APPLYING FOR LIFE, HEALTH, DISABILITY OR ACCIDENT INSURANCE
• THE AMOUNT OF ANY LIFE, HEALTH, DISABILITY OR ACCIDENT INSURANCE AND DETAILS OF THAT INSURANCE

PROVISION OF YOUR SOCIAL INSURANCE NUMBERS IS OPTIONAL.  HOWEVER, YOU SHOULD BE AWARE THAT MOST CREDIT REPORTING AGENCIES USE THE SOCIAL INSURANCE NUMBER AS A UNIQUE IDENTIFIER TO ENSURE PROPER IDENTIFICATION WHEN CONDUCTING CREDIT REVIEWS AND PREPARING CREDIT REPORTS.  IF YOU DO NOT WISH TO PROVIDE YOUR SOCIAL INSURANCE NUMBER, OUR ABILITY TO OBTAIN A TIMELY AND ACCURATE CREDIT REPORT MAY BE AFFECTED.

THE SECURITY OF YOUR PERSONAL INFORMATION IS IMPORTANT TO US

YOUR PERSONAL INFORMATION IS USED BY US ONLY FOR THE PURPOSE IDENTIFIED BELOW AND ACCESS TO YOUR PERSONAL INFORMATION IS LIMITED TO THOSE EMPLOYEES OF THE WEST COAST AUTO GROUP WHO NEED TO HAVE ACCESS TO IT. 

HOW DO WE USE YOUR PERSONAL INFORMATION?

YOUR PERSONAL INFORMATION MAY BE USED BY US TO PROVIDE PRODUCTS AND SERVICES TO YOU SUCH AS: TO OBTAIN A LICENCE FOR YOUR VEHICLE, TO OBTAIN A CREDIT REPORT IF YOU ARE FINANCING OR LEASING YOUR VEHICLE, TO OBTAIN APPROPRIATE FINANCING OF YOUR VEHICLE FOR YOU, TO PROVIDE YOU WITH A REMINDER THAT YOUR VEHICLE REQUIRES SERVICING AND TO PROVIDE YOU WITH UPDATES AND INFORMATION REGARDING PRODUCTS AND SERVICES THAT WE HAVE TO OFFER AND WHICH WE THINK WILL BE OF INTEREST TO YOU.

SOMETIMES WE HAVE TO SHARE YOUR PERSONAL INFORMATION WITH OTHERS

WE DO NOT SELL YOUR PERSONAL INFORMATION TO THIRD PARTIES.  WE MAY SHARE SOME OF ALL OF YOUR PERSONAL INFORMATION WITH THIRD PARTIES SUCH AS THE MANUFACTURERS OF YOUR VEHICLE AND ITS RELATED COMPANIES, THE PROVIDERS OF PRODUCTS OR SERVICES RELATING TO YOUR VEHICLE, CREDIT REPORTING AGENCIES, COMPANY AND COMPANIES WHICH PROVIDE OR INSURE WARRANTIES RELATING TO YOUR VEHICLE.  WE MAY ALSO DISCLOSE YOUR PERSONAL INFORMATION WHERE WE ARE REQUIRED OR PERMITTED TO BY LAW TO DO SO.  

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

WE RETAIN YOUR PERSONAL INFORMATION AS LONG AS WE BELIEVE THAT YOU ARE STILL THE OWNER OF THE VEHICLE.

• IF THE INFORMATION RELATES TO THE FINANCING OR LEASE OF THE VEHICLE, WE RETAIN PERSONAL INFORMATION RELATING TO THE FINANCING OR LEASE ARRANGEMENTS (SUCH AS NAME, ADDRESS, PHONE NUMBERS, INCOME, EMPLOYMENT INFO, CREDIT INFO) AS LONG AS THOSE ARRANGEMENTS ARE IN PLACE.
• IF THE INFORMATION RELATES TO THE SERVICE OR REPAIR OF YOUR VEHICLE WE RETAIN THE PERSONAL INFORMATION FOR AS LONG AS IS REASONABLY NECESSARY TO ADDRESS ANY ISSUES ARISING FROM THE SERVICE OR REPAIR OF THE VEHICLE OR AS MAY BE REQUIRED BY LAW.  IF YOU REQUIRES THE USE OF A LOANER VEHICLE, THE LOANER CONTRACT CONTAINING CREDIT CARD INFORMATION IS RETAINED FOR A PERIOD OF 90 DAYS TO COVER FINES, TICKETS OR DAMAGE.
• IF THE INFORMATION IS COLLECTED ON OUR DEMONSTRATION DRIVE FORMS FOR THE PURPOSE OF TEST DRIVING A VEHICLE WITH THE INTENT TO PURCHASE, WE COLLECT NAME, ADDRESS, PHONE NUMBER, EMAIL ADDRESS AND DRIVERS LICENCE NUMBER (AND/OR SCANNED COPY IF PERMITTED) AND RETAIN A HARD COPY FOR 90 DAYS.  THIS ALLOWS TIME FOR ANY TICKETS OR TRAFFIC VIOLATIONS TO BE PROCESSED.  ALL HARD COPIES ARE SECURED AND WILL BE PROFESSIONALLY SHREDDED AT THE END OF 90 DAYS.  COMPUTER COPIES WILL ALL BE DELETED AFTER A PERIOD OF 6 MONTHS IF NO SALE IS MADE. 
  

IF THERE ARE LEGAL REQUIREMENTS RELATING TO THE PERIOD OF TIME WHICH WE MUST RETAIN YOUR PERSONAL INFORMATION, WE COMPLY WITH THOSE REQUIREMENTS.

WHAT CAN YOU DO IF YOU WANT TO LIMIT THE USE TO WHICH WE PUT YOUR PERSONAL INFORMATION? 

MOST OF THE PERSONAL INFORMATION WHICH WE COLLECT IS NECESSARY FOR US TO SELL OR LEASE YOU YOUR VEHICLE, TO PROVIDE PRODUCTS AND SERVICES RELATED TO THE VEHICLE, ASSIST YOU IN THE FINANCING OR LEASE OF YOUR VEHICLE OR TO PROVIDE SERVICE TO YOUR VEHICLE AND WE CANNOT DO THIS WITHOUT THAT PERSONAL INFORMATION.  SIMILARLY, WE MUST DISCLOSE YOUR PERSONAL INFORMATION AS DESCRIBED ABOVE IN ORDER TO SELL YOU THE VEHICLE, TO PROVIDE PRODUCTS AND SERVICES RELATED TO THE VEHICLE, ASSIST YOU IN ARRANGEMENTS FOR FINANCING OR LEASING OR TO PROVIDE SERVICING TO YOUR VEHICLE.  IF YOU DO NOT WANT US TO USE OR DISCLOSE YOUR PERSONAL INFORMATION INA PARTICULAR WAY, PLEASE CONTACT THE CONTROLLER AS DESCRIBED ABOVE AND WE WILL BE PLEASED TO DISCUSS WITH YOU HOW WE CAN LIMIT COLLECTION, USE OR DISCLOSURE OF YOUR PERSONAL INFORMATION. 

YOU CAN REQUEST ACCESS TO YOUR PERSONAL INFORMATION

YOU HAVE A RIGHT TO ACCESS THE PERSONAL INFORMATION THAT WE HAVE ABOUT YOU AND TO REQUEST THAT PERSONAL INFORMATION WHICH YOU BELIEVE TO BE INACCURATE BE CORRECTED.  IF YOU WISH TO ACCESS YOUR PERSONAL INFORMATION, YOU SHOULD CONTACT THE CONTROLLER WHO WILL BE PLEASED TO ASSIST YOU. 

QUESTION?  CONCERNS? 

IF YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT THIS PRIVACY POLICY OR ABOUT THE COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION BY THE WEST COAST AUTO GROUP PLEASE  CONTACT THE CONTROLLER AS SET OUT AT THE BEGINNING OF THIS POLICY AND WE WILL TRY TO ADDRESS YOUR CONCERNS.